Privacy Policy

1. Information We Collect

Information You Provide Directly

• Contact and account information — name, work email address, company name, phone number, and job title when you fill out a demo request form or create an account.
• Business information — number of units managed, property management software used, monthly budget, and state of operation.
• Communications — messages you send us via contact forms, email, or support channels.
• Payment information — billing details processed securely through our payment processor. We do not store full card numbers.

Information Collected Automatically

• Usage data — pages visited, time spent, links clicked, and features used within our platform.
• Device and browser data — IP address, browser type, operating system, and device identifiers.
• Referral data — UTM parameters, referring URLs, and campaign identifiers to understand how you found us.
• Cookies and similar technologies — as described in Section 7 below.

Information from Your Use of Our AI Services

• Call recordings and transcripts — voice conversations handled by our AI agents on behalf of your properties.
• Email content — emails processed by our AI email agent on your behalf.
• SMS conversations — text message threads managed by our AI SMS agent.
• Tenant and prospect data — contact information and interaction history of the individuals your AI agents communicate with.

2. How We Use Information

We use the information we collect to:

• Provide, operate, and improve our AI automation services
• Process demo requests and onboard new clients
• Train and personalise AI agents to match your brand voice and property policies
• Send service-related communications including confirmations, updates, and support responses
• Send marketing communications where you have given consent or where permitted by law
• Analyse usage patterns to improve platform performance and user experience
• Detect, prevent, and respond to fraud, abuse, or security incidents
• Comply with legal obligations and enforce our terms
• Route leads and form submissions to our CRM via Make.com automation

3. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers — third-party vendors who help us operate our platform, including cloud hosting, payment processing, email delivery, and CRM tools. These providers are contractually bound to protect your data.
• Make.com — our automation platform used to route form submissions and trigger workflows.
• Property management software integrations — platforms such as Buildium, Rent Manager, and DoorLoop that you connect to our service.
• Legal and regulatory authorities — when required by law, court order, or to protect the rights and safety of our users or the public.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Text messaging (SMS) consent

Staff of our customers may opt in to receive operational text alerts from Enso PM, as described on our Text Message Program page. We collect the mobile number, the name of the person enrolling it, the date and source of their consent, and the delivery status of each alert; this data is used only to deliver and support the alerts described on that page. Message frequency varies with the number of resident requests your company receives. Message and data rates may apply.

We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. You may opt out at any time by replying STOP to any message.

Connected email accounts (Google)

If you connect a Gmail or Google Workspace mailbox to Enso PM by signing in with Google, we read new messages that arrive in that mailbox (or only those addressed to an alias you choose) and send replies from it, using the standard IMAP and SMTP protocols, so the AI front desk can file each email as a request and answer it. We never delete, archive or relabel your mail. Message content is used solely to create and answer your requests inside your own dashboard; it is not used for advertising, is not sold, and is not used to develop, improve or train generalized AI or machine-learning models. Google access tokens are stored encrypted and are deleted when you disconnect the mailbox in Enso PM or revoke access at myaccount.google.com/permissions.

Enso PM's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

4. Data Retention

We retain personal information for as long as necessary to provide our services and fulfil the purposes described in this policy. Specifically:

• Account and contact data is retained for the duration of your subscription plus 3 years.
• Call recordings and transcripts are retained for 12 months by default, configurable per account.
• Email and SMS conversation logs are retained for 24 months.
• Marketing inquiry data is retained for 2 years from last interaction.

You may request deletion of your data at any time by contacting us at privacy@ensopm.ai.

5. Security

We implement industry-standard security measures to protect your information, including:

• TLS/SSL encryption for all data in transit
• AES-256 encryption for data at rest
• Role-based access controls limiting employee access to personal data
• Regular security audits and vulnerability assessments
• Cloudflare protection against DDoS and bot attacks

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request correction of inaccurate or incomplete information.
• Deletion — request deletion of your personal information, subject to legal retention requirements.
• Portability — request your data in a structured, machine-readable format.
• Objection — object to processing of your data for marketing purposes.
• Restriction — request that we restrict processing of your data in certain circumstances.

To exercise any of these rights, contact us at privacy@ensopm.ai. We will respond within 30 days.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Types of cookies we use:

• Essential cookies — required for the website to function. Cannot be disabled.
• Analytics cookies — help us understand how visitors interact with our website.
• Marketing cookies — used to track visitors across websites for advertising purposes.
• Preference cookies — remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Third-Party Services

Our website and platform may contain links to or integrations with third-party services. We are not responsible for the privacy practices of those services. We encourage you to review their privacy policies. Key third-party services we use include cloud infrastructure providers, payment processors, and CRM automation tools.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@ensopm.ai.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on our website. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: